Shipping & Refund Policy

Shimmerly Jewels ships handcrafted jewellery pan-India from Rampura, Kota, Rajasthan. This policy explains our shipping timelines, charges, and how returns and refunds work.

Shipping

Where we ship

We currently ship to all serviceable pincodes across India. If your pincode is not serviceable by our courier partners, we will inform you on WhatsApp and refund any prepaid amount in full.

Processing time

• Ready-to-ship pieces are dispatched within 1–2 business days of order confirmation.
• Made-to-order and personalised pieces take 5–10 business days to craft before dispatch.
• Orders placed on Sundays and public holidays are processed the next working day.

Delivery time

• Metros & Tier-1 cities: 2–4 business days after dispatch.
• Other locations: 4–7 business days after dispatch.
• Remote areas may take up to 10 business days.

You will receive a tracking link on WhatsApp once your order is shipped.

Shipping charges

• Standard shipping is charged at the rate shown on the checkout page and depends on your order value.
• A small handling fee applies on Cash on Delivery orders.
• Any duties, octroi, or entry taxes levied by local authorities are the customer's responsibility.

Packaging & insurance

Every order is packed discreetly in a signature Shimmerly box, tamper-evident, and shipped insured. If a parcel arrives damaged or tampered with, please refuse delivery and notify us the same day.

Returns

Eligibility

• Returns are accepted within 7 days of delivery for a manufacturing defect, wrong product, or damage in transit.
• The piece must be unused, in its original condition, with the original invoice, tags, and Shimmerly packaging.
• The following are not eligible for return: custom-made, personalised, or engraved pieces; earrings and nose pins (for hygiene reasons); items showing signs of wear, scratches, or contact with chemicals or perfumes.

How to raise a return

1. WhatsApp us at +91 72979 26150 or email shimmerlyjewels@gmail.com within 7 days of delivery.
2. Share your order ID and 1–2 clear photos or a short video of the issue.
3. Once approved, we will arrange a reverse pickup where our courier services it, or share a return address.
4. After we receive and inspect the piece, we will process a refund, replacement, or repair — whichever you prefer and we agree to.

Refunds

• Approved refunds are issued within 5–7 business days of us receiving and inspecting the returned piece.
• Prepaid orders: refunded to the original UPI account / bank account.
• Cash on Delivery orders: refunded via UPI or bank transfer to an account in the customer's name.
• Shipping charges and COD handling fees are non-refundable unless the return is due to our error (defect, damage, wrong item).

Cancellations

• You can cancel a ready-to-ship order any time before it is dispatched — WhatsApp us and we will process a full refund.
• Made-to-order and personalised pieces cannot be cancelled once crafting has begun.

Warranty repairs

Manufacturing defects covered under our warranty (see the product page) are repaired free of cost during the warranty period. Repairs outside warranty are chargeable at cost.

Need help?

Shimmerly Jewels
Rampura, Kota, Rajasthan 324 006, India
Email: shimmerlyjewels@gmail.com
Phone / WhatsApp: +91 72979 26150