Privacy Policy

This Privacy Policy explains how Shimmerly Jewels ("Shimmerly", "we", "us") collects, uses, and safeguards your personal information when you visit shimmerly.page or place an order with us. We operate from Rampura, Kota, Rajasthan 324 006, India, and we comply with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information we collect

• Order details: full name, phone number, complete delivery address, pincode, city, state, and order notes.
• Payment method preference: whether you chose UPI (prepaid) or Cash on Delivery. We do not store card, UPI, or bank details on our servers.
• Communication: messages you send us on WhatsApp, email, or via the contact form.
• Technical data: basic browser and device information collected to keep the site secure and running.

2. How we use your information

• To confirm, pack, and ship the jewellery you ordered.
• To contact you about your order over phone, WhatsApp, or email.
• To handle returns, refunds, replacements, and warranty claims.
• To keep records required under Indian tax and consumer protection laws.

We do not sell your personal information to any third party.

3. Sharing with third parties

Your details are shared only with the parties strictly required to complete your purchase:

• Courier and logistics partners (for pickup and delivery).
• Payment aggregators when you pay via UPI (they process the payment; we only receive a status).
• Government authorities, if compelled by a valid legal request.

4. Data security

Orders are stored in a secured database with row-level access control. Only the authenticated Shimmerly admin account can view customer order data — it is never publicly readable. All traffic to shimmerly.page is served over HTTPS.

5. Data retention

We retain order records for as long as required to service the order and to meet Indian tax, accounting, and consumer-protection retention requirements (typically up to 8 years). You may request deletion of your personal data at any time, subject to these legal obligations.

6. Your rights

You have the right to:

• Ask what personal data we hold about you.
• Ask us to correct any inaccurate personal data.
• Ask us to delete your personal data (subject to statutory retention).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, email us at shimmerlyjewels@gmail.com or WhatsApp us at +91 72979 26150.

7. Cookies

We use only essential cookies and local storage needed to keep your cart working and to keep you signed in as an admin. We do not use third-party advertising or tracking cookies.

8. Children

Shimmerly is not directed at children under 18. We do not knowingly collect data from minors.

9. Changes to this policy

We may update this policy from time to time. Material changes will be announced on this page with a new "Last updated" date.

10. Grievance officer

For any privacy-related concern, please contact our Grievance Officer:
Shimmerly Jewels
Rampura, Kota, Rajasthan 324 006, India
Email: shimmerlyjewels@gmail.com
Phone / WhatsApp: +91 72979 26150